| | |  | Sync Software | Home » » Motorola - Cellular phone cable kit - USB - 4 pin USB Type A (M) - cellular phone connector (M) | | | | | | | Product Details: | | | Product Weight:
| 2.0 pounds | | Average Customer Rating:
|  based on 20 reviews |
| | | | Customer Reviews: | |
Average Customer Review:
 ( 20 customer reviews )
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Most Helpful Customer Reviews
33 of 35 found the following review helpful:
 Very little value -- cantankerous, exasperating, etc...Mar 11, 2005
By M. Kleczewski
"kb9vrgauctions"
I purchased MobilePhonetools 3.0 with the USB Cable and Mobile PhoneTools software for my Motorola v810 phone.
First, the advertisement for this product indicates that you can upload and download pictures and ringtones. Beware, your carrier may have disabled this feature on your phone -- mine did.
Secondly, the calendar sync software has issues with Outlook and recurring appointments (crashes the sync), rendering it essentially useless.
Third, the address sync software is very buggy. It doesn't sync as conveniently as a Pocket PC or Palm would.
Forth, the LiveUpdate feature of this application is easily the WORST that I have ever seen. The live update feature repeatedly crashes, hangs, etc... Spent over five hours trying to upgrade, only to have an upgrade not function properly.
The data cable's probably useful here, but if you're looking for a sync solution, I recommend you look elsewhere. If I could give this 0 stars I could.
27 of 28 found the following review helpful:
Slow & DangerousMar 16, 2005
By Klaus
We have both the BlueTooth and the cable version. My comments apply to both. After loading the software the phone was not recognized by the PC. Ours are Motorola V551,s. I then updated the software over the internet, about 25 meg for each, after which the phones were usually recognized, but not always. The Sync operation is very very slow, at least 20 times slower than a Palm connected to a serial port. The program will not sync holidays, birthdays and other dates automatically added to the calendar from the Outlook 2003 contacts folder. Pictures will not transfer from Outlook contacts either.
The worst part, which is actually dangerous if your counting on the phone datebook to be accurate, is that the software sporadically does not enter the appointment that is clearly in Outlook 2003 into the datebook. The result that is displayed claims the sync operation was without errors but some of the appointments are not there. No way to tell which ones got missed. To then try to resolve the errors with the very slow sync operation is extremely frustrating. At this writing I have still not been able to get some appointments into the phone. One last point, the error rate for a recurring appointment is incredible. Several times I tried to sync a meeting that repeated daily for 5 days and filled the whole year with that appointment in the phone. I am still carrying my old Palm because I do not trust this thing. Everything shows up correctly in the Palm and of course the Palm is reading the same Outlook 2003 files.
Since writing the above another update also requiring a 25 meg download became available. Should not have had high hopes! None of the problems were cured and a new one was introduced. It decided I should show up for all my future appointments an hour early and just changed all the times in DateBook by one hour for the rest of the year. Palm is still 100% OK.
13 of 13 found the following review helpful:
This is one lame product!Aug 21, 2005
By G. Ruzicka
I have little good to say about this product. As several others noted, it was impossible to get the thing operating until a sizable software update was downloaded, but that was the least of my problems. Even after I got the update, it still could not recognize my mobile phone. After (literally) hours of tinkering, I discovered that a major part of the problem was that the software wasn't using the correct protocol to communicate with the phone, which corresponds to the phone's make and model. By telling the software that information, I was able to (finally!) get the software running. FWIW, the phone is a Motorola v551. I don't know if the software was too dumb to figure out phone's make and model on its own, or if the phone-computer connection was too weak for the software to figure it out. Either way, the episode doesn't say much about the product's robustness. Now that the software is running, it usually (but not always) identifies my phone after I boot it up and plug in the phone.
The software, once it's up and running, is competent if uninspired. The interface, which is built around a large icon that's a near-replica of the actual phone, is attractive and reasonably straightforward to sort out with the aid of the of the online help.
Conclusion: It's an OK software package that isn't remotely good enough to offset its horrifying setup problems, or ongoing connectivity problems.
12 of 12 found the following review helpful:
Dissapointing at bestJun 30, 2005
By T. Dawson
Much like some of the other reviews, I found this product very dissapointing. First, the documentation is minimal. I had problems with the software initializing the phone and after searching through the discussion boards online I finally found out that I needed to download a 25meg update. Couldn't they just make the software available for purchase online? The update did get the phone to work with the software and I can synch my contacts with my phone. The software interface is poorly designed and not very intuitive. It looks like software that was designed in a college computer programming class. Motorola should really take this product more seriously and design something that is more user friendly.
8 of 8 found the following review helpful:
Not Worth the Time and MoneySep 25, 2005
By Greenie
I spent two days trying to install this, downloading the enormous updates, search the Motorola website for support, and troubleshooting the whole setup. There is little documentation, the error messages are uninformative, and the troubleshooting instructions (if you can find them) are not quite accurate or complete, and certainly not easy for a non-techie to follow. It still refuses to recognize my phone.
See all 20 customer reviews on Amazon.com
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